Privacy Policy

1. Who We Are

Synchronos Solutions Private Limited (“Synchronos”, “we”, “our”) provides architectural technology, home automation, private cinema acoustics, and commercial audio-visual engineering. Our registered corporate headquarters is located at:

2. Information We Collect

We collect information only when you explicitly provide it or when you consent to optional website analytics:

• Consultation and Enquiry Data: When you submit a project enquiry through our contact form, we collect your name, phone number, email address, city/location, selected area of interest, optional company name, and your project requirements or message. In addition, the submission handler records the referring enquiry source page and a submission timestamp to assist our engineering team in responding to your consultation. We do not require or collect separate mandatory project-size or timeline fields on our public form.
• Technical and Usage Data: If you accept optional analytics, Google Analytics 4 collects anonymized session information including device type, screen resolution, browser version, general geographic region (city level), and pages visited. IP anonymization is enforced by default.
• Consent Preferences: We store your analytics choice (“granted” or “denied”) locally in your browser storage so we do not prompt you repeatedly.

3. How Your Information Is Processed

Enquiries submitted through our website follow a specific, automated operational workflow:

1. Your form submission is transmitted securely over HTTPS to our Cloudflare Pages Functions backend endpoint (`/api/contact`).
2. The backend securely forwards the enquiry payload to our Google Apps Script webhook, which appends the submission details to an internal Google Sheet for consultation tracking.
3. The workflow utilizes Google Gemini to categorize the enquiry type and draft an internal project brief for our engineering coordinators.
4. An internal team notification is dispatched, and an automatic email acknowledgement is sent to your provided email address confirming receipt.

We do not sell, rent, monetize, or disclose your personal information to third-party marketing companies, brokers, or external advertising platforms.

4. Analytics and Tracking

We respect your privacy choices regarding analytics:

• Google Analytics 4 is strictly optional. No tracking script is loaded until you explicitly click “Accept” on our banner.
• Advertising, retargeting, and personalized ad profiles are permanently disabled in our tracking configuration.
• You can change your consent choice at any time using the floating analytics toggle at the bottom of the page or by visiting our Cookie Policy.

5. Data Retention and Security

We maintain technical safeguards to protect your enquiry data:

• All communication between your browser and our website is encrypted using industry-standard Transport Layer Security (TLS/HTTPS).
• Access to enquiry records is restricted to team members directly responsible for project design, client consultations, and technical support.
• We retain consultation records as long as necessary to coordinate your project evaluation and maintain warranty records for contracted installations.

6. Your Rights and Contact

You have the right to request access to the personal information you have shared with us, request corrections to inaccurate details, or ask us to delete your consultation enquiry from our active communications list.

To exercise these options or ask questions regarding our privacy practices, contact us directly at:

Synchronos Solutions Data Enquiries: [email protected]